Refund policy
At Alpine Faces, customer satisfaction is important to us. Please review our policy carefully before placing your order.
No Refunds
All sales are final.
Alpine Faces does not offer refunds for:
Change of mind
Incorrect selection or personal preference
Accidental purchases
Delayed shipping caused by carriers
Normal wear and tear
By placing an order, you acknowledge and agree to this policy.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at alpinefaces@outlook.com.
To help us resolve the issue, please include:
Your order number
A description of the issue
Clear photos of the item and packaging
If your claim is approved, we may provide a replacement item at our discretion.
Order Changes & Cancellations
Once an order has been placed, we cannot guarantee changes or cancellations. Please contact us as soon as possible if you need assistance.
Return Policy
Alpine Faces does not accept returns for refunds. Returns may only be accepted in cases where an item is defective, damaged upon arrival, or an incorrect item was received.
Any approved return requests must be authorized by our support team before being sent back.
Contact Us
If you have any questions regarding your order or this policy, please contact us at:
We are committed to providing excellent customer service and will do our best to assist you.